Description

Campaign: US Cruise Reservations Account
Work Condition: Permanent - Full-time Employment
Work Type: Blended - OUTBOUND
Work Schedule: Shifting - US
Work Arrangement: Onsite Reporting Site: Eastwood - MDC 100

Salary Package: 23,000.00 all in package (18k Basic + 2k Non Tax Allowance + 3k Campaign Allowance)

Qualifications

Sales target: Proactively use all available resources in order to generate targeted revenue of deposited new direct bookings
annually; from both past and prospective customers, for Princess Cruises.
Manage own time and priorities, to efficiently contact and service leads
Build and maintain relationships with contacted leads to facilitate repeat business
Champion and be an ambassador for the Cruise Holiday team including working with and developing outbound processes
Display excellent customer service and exceed customer expectations at every opportunity; including (but not limited to) selling the right cruise holiday to meet customer needs
Incorporate key messages and strategies to ensure the best outcome for the customer and the business , including brand compliance
Utilize and develop creative selling techniques, including up-sell and cross-sell options to customers; promoting certain sailings as directed by the business
Guide and influence contacted leads to make a booking using selling skills and strategies
Proactively develop a lead follow-up process and strategy, including diary management to contact leads in a timely manner and the provision of further information and/or relevant brochure
Take initiative to provide feedback and suggestions to the team and wider Customer Service department on process and procedural improvements
Maintain the highest standards of professionalism in all interactions, creating a positive image of the products and the Company
Challenge all levels of management utilizing correct channels, where facts and evidence require it
Commit to and demonstrate the values and behaviors of Customer Service and the wider department / Company
Other duties as required