Description

As a Customer Service Representative for a banking account, you will be responsible for providing exceptional customer service to clients, assisting them with their banking needs, and resolving any issues they may encounter. You will work closely with customers to understand their needs, and provide guidance and support to help them manage their finances effectively.

Responsibilities:

Interact with customers via phone, email, or chat to assist them with their banking needs
Provide accurate and timely information to customers regarding their accounts, services, and products
Respond to customer inquiries and resolve issues in a professional and efficient manner
Maintain customer records, including account information and transactions
Identify opportunities to cross-sell banking products and services to customers
Provide support to customers in online and mobile banking platforms
Adhere to regulatory and compliance policies and procedures
Participate in training and development programs to enhance skills and knowledge
Meet or exceed performance metrics and goals

Qualifications

Qualifications:

with/without BPO experience
Excellent Communication skills
Amenable to work on site
Applicants must be 18 years old
Applicants is a high school graduate(old curriculum)/ senior high school graduate(new curriculum)
Good computer navigational skills on multiple systems
Typing speed of 25-30 WPM