Description

Identifying and assessing a customer’s needs to ensure they are satisfied
Recommend products or services to customers based on their needs and preferences
Resolve product or service problems by clarifying the customer's complaints and giving step by step instructions for basic issues
Process request for account activation, upgrade, renewal of subscription, sending and clarifying of details in the billing statements

Qualifications

Amenable to work onsite
Amenable to work on shifting schedules (dayshift & mid-shift)
Amenable to work during weekends and holidays, and rendering overtime
Completed Senior High School (SHS) or high school graduate of old curriculum
Willing to be profiled in Sales, CSR and TSR
Salary package (basic + allowance) is ranging from 18k to 23k, still depending on their experience
Open to candidates without work experience or BPO experience