Description

Call Center Agent Job Responsibilities and Duties:
-Answering incoming calls and respond to customer’s emails
-Resolve customer complaints
-Sell products and place customer orders
-Provide products and services information to customers
-Research required information using available resources
-Research, identify, and resolve customer complaints using applicable software
-Process orders, forms, and application
-Route calls to appropriate resources
-Document all call information according to standard operating procedures
-Recognize, document, and alert the management team of trends in customer calls
-Follow up customer calls where necessary

Qualifications

Some qualities we look for:
-18 years old and above
-At least high school graduate
-Must be willing to work onsite
-Average to excellent communication skill
-With/without BPO experience