Description

A manager of quality assurance is a person in charge of guaranteeing the dependability and quality of all products. They also put processes in place to evaluate goods and make sure they adhere to company safety standards.

Qualifications

"-Three (3) to Five (5) years call center management experience preferred
-Excellent oral and written communication skills
-Strong Match and Analytical Skills
-Monitoring Productivity Management:

 QC Tools Know-How
 Root Cause Analysis
 Metric Correlation Analysis
• CSAT Deep Dive Analysis
 Pareto Diagrams
 Cause & Effect Diagrams
 Histograms
 Check Sheets
 Graphs
 Control Chart
 Scatter Diagram"