Description

As a Customer Service Representative for the Technology and Consumer Electronics Account, you will be responsible for providing exceptional customer service to customers of a technology and consumer electronics company. You will respond to customer inquiries via phone, email, and chat, providing technical support and troubleshooting assistance, handling billing inquiries, and general customer service.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Provide technical support and troubleshooting assistance for technology and consumer electronics products
• Handle billing inquiries and facilitate refunds and cancellations
• Provide information about product features, specifications, and warranties
• Resolve customer complaints and disputes
• Monitor and report on customer feedback and concerns
• Identify opportunities for improving the customer experience and provide suggestions to management

Qualifications

Qualifications:

• Applicants must be 18 years old
• Applicants is a high school graduate(old curriculum)/ senior high school graduate(new curriculum)
• Good to Excellent communication skills
• Good computer navigational skills on multiple systems
• Typing speed of 25-30 WPM
• Amenable to work on site
• At least have 1 month CCE