Description

-Identifies, investigates, and resolves user-related software and hardware problems.
-Responds to user questions via support calls, chat, email, and/or other channels about software development, connectivity, printing, and related problems.
-Consults with users to determine the steps to be taken to locate and resolve the issue.
-Leads users through diagnostic and troubleshooting procedures, which may require the use of software and hardware diagnostic tools as well as spoken instructions.
-Carries out other relevant tasks as directed.

Qualifications

-At least 6 months Call Center Experience (Any international, local, non-voice, blended)
-Above Average Communications Skills