Description

Job Description
CALL CENTER AGENTS

A Call Center Agents is responsible for providing excellent customer service to clients who have questions or concerns about their deliveries. They serve as the primary point of contact for customers and are responsible for resolving customer issues in a timely and professional manner. The following are the key responsibilities for this role:

-Respond to customer inquiries via phone, email, or chat in a friendly and professional manner.
-Resolve customer issues by identifying the problem, determining the cause, and providing a solution.
-Provide information on delivery schedules, estimated delivery times, and delivery tracking.
-Assist customers with scheduling, rescheduling, or cancelling deliveries.
-Keep accurate records of customer interactions and transactions.
-Maintain a thorough knowledge of the company's products and services.
-Escalate customer complaints or issues to the appropriate department as needed.
-Continuously strive to improve customer satisfaction and maintain a positive customer experience.
-Meet performance goals and objectives as determined by management.

Why pick us?
Competitive Salary
Exciting Performance Bonuses & Account Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits

Qualifications

Minimum Requirements:
- Must be 18 years of age and above
- At least high school graduate with diploma/certificate
- Must NOT be a student/enrolled, and should have NO plans in pursuing their studies w/in 2 years employment in TP
- Willing to work full-time and in shifting schedule (No Part-time)
- Computer literate with good web navigation skills