Description

"Fulfillment Specialist | Travel Account in Pasig City | Earn 55k Monthly

Job Highlights
- Earn 55k monthly
- Exciting performance bonuses

In this role you will:
- Provide GDS and fulfillment support to our Travel Associates
- Monitor multiple queues which can range from automation errors to same day voids
- Process full and partial exchanges as well as refunds (Voluntary, Involuntary, FTC)
- Interpreting travel advisories to process large volumes of schedule changes due to disasters
- Contacting users by phone and/or email for schedule changes
- Reaching out to airlines to obtain additional support for name corrections, refunds, schedule
changes, etc

Qualifications

A perfect candidate has:
- 5+ years experience at a leisure or corporate travel agency and experience in domestic and international reservations
- Expert Sabre knowledge including building, pricing, ticketing and completing complex exchanges, refunds
- Extensive experience working on schedule changes and providing reasonable alternate flight options to customers
- Ability to adapt and overcome the challenges that come from working in the ever changing travel industry