Description

Responsibilities:
- Manage large amounts of incoming phone calls
Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

Qualifications

Qualifications:
- 1 yr CCE
- Any B1 and higher AM Score
- Above-average communication abilities
- Possessing a valid NBI clearance
- High school/senior high school graduates as well as college graduates are welcome.